Satellite TV Installation & Provider Beijing Tel:13717772317
In this section we list the most frequently asked questions. This allows other users to refer to them if they have similar queries.
1. What options are there for television watching in
beijing?
Beijing's local cable network offers around 55 local channels, Some
hotels and apartment buildings offer their international channels via
independent dish systems; the programs they offered differs from place to place.
2. Can I got the detailed description on Dream
Satellite TV?
the most popular options is Dream Broadcasting System from the
Philippines. This system requires a 0.45m/0.55m diameter dish to get a
sufficient strong signal reception. The channel lineup is: CNN, CNBC Asia, BBC
World, Australia Network,HBO , Cinemax, Star Movies, Hallmark, Turner Classic
Movies, Star World, AXN, NGC, Adventure One, MTV Philippines, smile of a
child ,ETC, Disney, Cartoon Network, Nickelodeon, Animax. Sports Channels like
Star Sports, ESPN, Solar sports, DW, Church, TBN, JCTV and Living Asia.more than
50 channels are available.
3. What are basic criteria you must meet for
installation?
Make sure there are no obstructions in the direction the dish
must face; they might block the signal. generally speaking, the bigger the dish,
the better the reception when weather is bad. But each system has a
minimum dish requirement.
4. Our current satellite equipments didn`t work at
all, what should I do?
Firstly make sure your decoder and cables still
connected to the dish. secondly make sure your card in the decoder is not
expired. Thirdly you need to find out whether your small dish aimed at one
satellite you are receiving. the situation is there are many
different satellite channels that are bundled into a variety of packages. then
you shall call the satellite installer to buy the new card.
5. Can I use my existing wiring to install my
satellite system?
If the cable in your house is 75-5 coaxical cable, you can
use it to connect your receiver to your satellite dish. otherwise, you will need
to run new cable. It is important that you use 75-5 cable due to the frequency
of the digital signals it must carry.
6. Can I just buy some channels of your
system?
The answer is no, there are many different satellite channels that
are bundled into a variety of packages. you can delete some channels in your
favorite list so you don't see them each time you switch channels.
7. How many TVs can I connect to one dish? or to one
dish/receiver?
You may have as many as four (4) TV sets connected to the
dish. However, if you wish to do this, you will have to advise us in advance so
you may be given the dish configured for such service. Also, you will have to
purchase additional Receivers for additional televisions.
8. What's the difference between different size
dishes?
Driving through any neighborhood and you're likely to see small gray
dishes clinging to rooftops or balconies pointed to the sky, ranging from 0.5m
in diameter to 1.5m in diameter. Most of the dishes are around 0.55m in
diameter; the size depends on which satellite the dish must receive from.
Generally speaking, the bigger the dish, the better the reception is when
weather is bad such as during heavy rain. Each system has a minimum dish
requirement. Call us for the dish size of your satellite TV system.
9. What situation for the clients to choose the
pirated system?
you are living in China only for a relatively short
period(half year or one year),not pay annual fee, you can choose the system. the
cost is much cheap but the signal not stable.we can offer relative service
within term of contract.
10. What if I move?
We offer relative service to
move your satellite tv system from original spot to your new residence, but you
should call us in advance at least one day ensure we can arrange time to do
that. the cost is normally @rbm 400-800 if you have a local move within the
scope of beijing city!Easily transfer your Satellite TV system service to a new
address. Tell us where and when you're moving, and we'll provide professional
installation for everything, including your receivers.
Here's What You Do!
a. Call
:01087066732 for movers quotation
b. Pack up your Receivers, remote
controls and owner's manual, and take those with you to your new home.
c.
pick up your satellite dish to your new address. Our Installers will
reinstall it for you very easily once you're at your new place.
11. What should I do for installation?
Beijing
Satellite installation is fast, straightforward and comprehensive.
Scheduling
Your Installation
If you order your installation through: our site you can
make an appointment to our Rep. during the conversation. You can directly call
us at : 010-87066732 to make the appointment.
During Installation
Beijing
Satellite installers will:
a. Install a dish on your roof, side of home,
balcony or other location.
b. Drill small hole through one wall or window so
that cable can run into the room.
c. Connect Receiver to your current TV
d. Give you a mini-training about your system.
The majority of Our
customers need just one dish, no matter how many receivers/rooms. A select few
customers may require an additional dish, depending on a customer's programming
choices.
12. What if I Live in an
Apartment or Condo?
You don't need to own a house to enjoy Anyan Satellite
service. Our professional installers will install the Satellite system in the
most appealing location for your home, apartment, townhouse. You may need to ask
permission from your property management office before getting a Satellite TV
System installed.
13. What if Satellite TV system upgrade or fails?
We
will send mail to you announce system upgrade and will arrange to deliver the
updated smart card to your residence. Mail to startv@bjstn.com [we check mailbox
quite often ] or call us directly at 010-87066732 If your hardware failed, such
as Remote controller, Receiver etc. We will arrange the replacement unless
improperly factors.
Still have questions or want to order a satellite TV system in
Beijing? Call us NOW: 13717772317 or Email: startv@bjstn.com
website: www.BJSTN.com
Setting Up Receiver
Q. There is no power when I
switch on my receiver.
A. Check the power lead of STB is plugged in the
mains and switched on. Ensure that the power switch is on at the back of the
receiver.
Q. I cannot get a picture on my TV from my receiver.
A.
First, if you are using SCART, make sure it is connected to your STB and also to
your TV. Make sure that you are using the correct Audio/Video input channel on
your TV. If you are using an RF lead, confirm it is connected to your receiver
and your TV. Make sure that you have tuned your TV correctly.
Q. I can
receive a good picture but no sound.
A. Check the audio mute controls on
both receiver and TV. Check the volume controls on both receiver and TV. If your
STB is connected to your TV via RF lead, make sure that you have selected the
correct PAL Setting for your region in the "UHF Tuning" menu.
Q. The
remote controller does not work.
A. Replace the batteries. Point the remote
controller towards the receiver.
Channel Searching & Saving
Q.
How can I find satellite with my STB?
A. It is very easy to build in
receiving antenna system by using STB. And you can do as below :
Step 1:
Site. At first, you must know the right vertical line direct to earth's equator
from your position and your local latitude, longitude as well as the position of
satellite that you want to receive signal from. Then figure out the right 3
angles: azimuth, elevation and polarization angle.
(Note: Be sure there
is no trees, buildings and other obstruction exist between antenna and
satellite.)
Step 2: Setting. Including antenna setting and STB setting.
Antenna setting is a physical work that include floor or wall drilling, antenna
assemble and LNB setting. In order to adjust the 3 angles mentioned above, you
should not tighten the relative bolts here, just screw them in their position
and do not let the linking parts move free. But you'd better set the
polarization angle as precise as you can so that you have only two angles to
adjust later. Then go to STB setting. Connect your STB,TV set and antenna
correctly. Power on your receiver and go to Main Menu. Select "Antenna setting"
and set all the parameter correctly: including satellite name, L.O Frequency and
switch state according to the device you used. After this press OK to save the
setting and go to "Transponder Setting", select the satellite name you have set
just now and then select "Add new transponder". Enter the Frequency and Symbol
Rate, select the correct polarization and then do not do anything else to your
STB. The STB setting is over and go to next step.
Step 3: Direction. When you come here,
just move the antenna slowly from left to right, up and down as zigzag orbit
until the signal appear on the TV screen. Then adjust that 3 angles to make
signal strength up to Max value and tighten all the bolts. Thus the whole
antenna setting is over. Take the Remote Controller again and select Search =
Yes, then press OK to search programs. The result will be appear several seconds
later. Press EXIT and then press MENU, you can enjoy Digital Satellite TV
program now.
Q. Can I search two or more satellites automatically?
A.
Yes. You will need a 22K, 0/12V or DiSEqC 1.0 switches with antennas for each
satellite connected to it. Set the antenna settings to the same state according
to the combinatorial switches, and then use the "Auto-scan antenna" option in
the "Antenna Setting" menu and select "All" to scan all the satellites that have
been set.
If your STB supports DiSEqC1.2 H-H Motor, please refer to the
USER'S MANUAL or any other professional information.
Q. How can I search
for a transponder manually?
A. Enter the main menu and select transponder
setting. Select the satellite you want to use and select "Add new transponder"
and then enter the Frequency, Symbol Rate and Polarization of the transponder
that you require and the right Eb/No can display, set Search = Yes and press OK
on the remote control unit. The search will start now.
Q. I keep getting
the Eb/No = 0% when I try a manual search.
A. Make sure that your dish is
aligned correctly first. Then confirm that you are selected the right satellite
and all the parameters are setting correctly. Otherwise check the information
whether the Transponder's beam cover your area and the EIRP is strong enough.
Q . How can I get the information about satellite worldwide including
frequency?
A. You can find this information in many websites on the
internet. for example, http://www.satcodx.com, http://www.lyngsat.com,
http://www.sat4all.com or you can find these channel listings in various
satellite publications.
Q. How many channels can be stored on my
receiver?
A. Please visit the "Products" section.
Q . Why the order
of channels' list is broken when I try to store one more channel?
A.
This is most likely that you have reached the maximum bouquet limit of your STB.
You should delete some bouquets in order to store more channels.
Others
Q. "No(or Bad) Signal" message on TV screen.
A. There
are lots of possibilities.
-> Check your dish and LNB condition such as
position and even cable status.
-> Check connection of antenna and the
STB.
-> If you are using DiSEqC1.0 switch, please check the DiSEqC1.0
switching
function works normally.
-> We have a request saying that
this problem was gone when changed the LNB.
-> Please check the signal is
good and covers your area.
-> In addition, other possible factor are
temperature and tuner. The temperature
of a room or LNB can affect operation.
-> Check the current software version and upgrade with the latest version
only if
the current version is out of date.
-> It is likely that
updated the wrong software from PC. If this is the case, you'd
better upgrade
your receiver's software again with correct software version.
Q. There is
only one dot lights on the front panel, and the receiver
doesn't work at all.
A. This is most likely that your LNB or cable is short current. If the
problem is resolved after removing the cable from your STB, you should check
your device outdoor.
Q. The booting time is too long.
A. Please go
to main menu and select factory default to erase all the personal setting, then
reset your receiver again.
Q. How can I change the background picture?
A. We do not have any software enabling you to do this.
Q. My
receiver is too hot.
A. Usually, the operating temperature of your STB is
between 0 and 40 degree Celsius. Please ensure air ventilation around the
receiver and do not place anything on the top of it.
Q. What is the
manufacturer's code for my universal remote control?
A. Unfortunately
certain box do not support the code at present.
Q. How can I set my
receiver to Factory Default?
A. Please refer to "The booting time is too
long".
Sale information
Q. Who is the official distributor for my
area?
A. Please visit the "About Us"
section.